Studio Policies

Welcome to Five Starr Pilates & Fitness!

The success of any Pilates program depends upon continuity, presence and accountability. The Five Starr Pilates & Fitness Client Intake package ensures a strong foundation enabling you to reach your goals and perfect your technique. The intake forms present the guidelines for fees, scheduling, cancellation, punctuality and safety. All of these elements are important issues to anyone receiving professional services at Five Starr Pilates studio. Most people can find excuses to avoid exercise. By upholding the foundation of this contract, you agree to honor your own progress. These policies are strictly enforced.  To help our studio run efficiently, please note the following policies.

Payment Policy

The studio accepts cash, checks and Visa or MasterCard. There is a $35 fee for returned checks. No refunds.


If you have a change of physical condition or new medication, it is important to let the instructor know ahead of time so that appropriate precautions can be taken. Likewise, if safety hazards present themselves during a session/class, your session/class may be halted until the problem is resolved. You are obligated to inform the instructor of any pain, discomfort, fatigue or any other symptoms that you may suffer during and immediately after participation. You may stop or delay participation in any activity if you so desire, and you may also be requested to stop and rest by the instructor who observes any symptoms of distress or abnormal response. The session/class is forfeited without refund if you are under the influence of drugs or alcohol during a session/class.

Packages Purchased

All sessions are booked in advance. Payment is expected in full before or on the date of the first session. Payments are non-refundable and expire within 3 months of initial purchase.  To extend the expiration date of a package due to expire, we will extend the date if a package of the same size or larger is purchased. No refunds.

Introductory Offers

From time to time we will offer outrageous  specials to new clients.  We love our existing clients and will offer you the best of the best in value and instruction, but please respect that each client is eligible for only one introductory offer.

Session Cancellations

Sessions cancelled without 12-hour notice are forfeited. Sessions cancelled with 12-hour notice may be rescheduled. Cancellations may be done by telephone or using our online booking system.  Monthly access members will be charged a $10.00 Late Cancel or “No Show” fee for late cancellations or “No Shows”.


The instructor is not obligated to make up time due to lateness. More than10 minutes tardiness constitutes a late cancellation in Pilates and 5 minutes in cycling, and the instructor is not obligated to conduct the session. In some cases, the instructor will wait and work with you for the remaining time. However, this is solely up to his/her discretion. In either case, you will be charged fully for the session.

Other important things that you need to know:

Parking – Please park in our parking lot.  If our lot is full you may park on the street or across the street in the parking lot at 3745 Long Beach Blvd. Please cross the street responsibly and safely when coming or going to or from the studio.

Upon Arrival to the Studio – Please arrive a few minutes early so that you have time to fill out any necessary paperwork and sign in to your lesson or class. Please check in at the front desk for your class.  Please enter the studio quietly and be mindful of other classes in session. Pilates clients should wait in the lobby until the class room is cleared.

Restrooms – There is a restroom that is handicap accessible and located in the rear of the studio.  If you need to change in the restroom, please be aware and considerate if there are others who are waiting to use the restroom as well.

Proper Dress – Please dress comfortably and in layers with clothing that you can easily move and stretch in. This can include but is not limited to t-shirts, tank tops, sweat pants, Yoga pants, shorts, etc.

Footwear– Socks or bare feet are recommended for Pilates.  For Indoor Cycle classes please wear tennis shoes or cycle shoes.

Food and Drink – No food is allowed in the studio.  Drinks with a closed, secure top are allowed only.  We encourage our students to bring a water bottle with you to your lesson or class. We kindly ask that if you do spill something on the floor that you let the instructor know immediately so that it can get cleaned up as soon as possible.

Equipment – Please use the anti bacterial wipes provided to clean your equipment after using it.