Welcome to Five Starr Pilates & Fitness!
The success of any Pilates program depends upon continuity, presence and accountability. The Five Starr Pilates & Fitness Client Intake package ensures a strong foundation enabling you to reach your goals and perfect your technique. The intake forms present the guidelines for fees, scheduling, cancellation, punctuality and safety. All of these elements are important issues to anyone receiving professional services at Five Starr Pilates studio. Most people can find excuses to avoid exercise. By upholding the foundation of this contract, you agree to honor your own progress. These policies are strictly enforced. To help our studio run efficiently, please note the following policies.
Payment Policy
The studio accepts cash, checks and Visa or MasterCard. There is a $35 fee for returned checks. No refunds.
Safety
If you have a change of physical condition or new medication, it is important to let the instructor know ahead of time so that appropriate precautions can be taken. Likewise, if safety hazards present themselves during a session/class, your session/class may be halted until the problem is resolved. You are obligated to inform the instructor of any pain, discomfort, fatigue or any other symptoms that you may suffer during and immediately after participation. You may stop or delay participation in any activity if you so desire, and you may also be requested to stop and rest by the instructor who observes any symptoms of distress or abnormal response. The session/class is forfeited without refund if you are under the influence of drugs or alcohol during a session/class.
Packages Purchased
All sessions are booked in advance. Payment is expected in full before or on the date of the first session. Payments are non-refundable and expire within 3 months of initial purchase. To extend the expiration date of a package due to expire, we will extend the date if a package of the same size or larger is purchased. No refunds.
Memberships
All memberships carry a 4-month minimum. This means the membership cannot be canceled until 4 months have been fulfilled. There is no cooling-off period. Memberships may be canceled with a 30-day written notice. The 30-day period must be 30 days from your next scheduled billing date. So if you are due to bill on the 7th of each month, then you must give your written notice 30 days before the 7th. You may cancel your membership by emailing the 30-day notice to manager@fivestarrpilatesandfitness.com. All final amounts due will be collected when the 30-day notice is received and processed by our management. No refunds. Per the FTC rulings, we have elected to have all Membership purchases processed by one of our staff. Please call us, text us at 562-595-7888 or email us at manager@fivestarrpilatesandfitness.com for the latest membership specials and get started today! The Terms and Conditions of each member’s signed contract can be obtained by emailing us or texting us for a copy. The generic Terms and Conditions for all of our memberships can be found here. These terms satisfy proper informed consent consumer guidelines.
Introductory Offers
From time to time we will offer outrageous specials to new clients. We love our existing clients and will offer you the best of the best in value and instruction, but please respect that each client is eligible for only one introductory offer.
Session Cancellations
Sessions cancelled without 12-hour notice are forfeited. Sessions cancelled with 12-hour notice may be rescheduled. Cancellations may be done by telephone or using our online booking system. Memberships will be charged a $10.00 Late Cancel or “No Show” fee for late cancellations or “No Shows”. Clients using packages who cancel without a 12-hour notice forfeit the class or session.
Punctuality
More than 5 minutes tardiness constitutes a late cancellation in a Pilates class and 5 minutes in a cycling class as well. For private training, the instructor is not obligated to conduct the session if you are more than 5 minutes late. In some cases, the instructor will wait and work with you for the remaining time. However, this is solely up to his/her discretion. In either case, you will be charged fully for the session. The instructor is not obligated to make up time due to lateness.
Other important things that you need to know:
Parking – Please park in our parking lot. If our lot is full you may park on the street or across the street in the parking lot at 3745 Long Beach Blvd. Please cross the street responsibly and safely when coming or going to or from the studio.
Upon Arrival to the Studio – Please arrive a few minutes early so that you have time to fill out any necessary paperwork and sign in to your lesson or class. Please check in at the front desk for your Pilates class using the ipad on the counter. Please check in to your cycling class using the ipad on the wall in the cycling classroom. Please enter the studio quietly and be mindful of other classes in session. Pilates clients should wait in the lobby until the class room is cleared. Due to the intimacy of the studio space, please use phones outside. Airpods and listening devices are not permitted to be used in any class. This is dangerous and disruptive.
Restrooms – There is a restroom that is handicap accessible and located in the rear of the studio. If you need to change in the restroom, please be aware and considerate if there are others who are waiting to use the restroom as well.
Proper Dress – Please dress comfortably and in layers with clothing that you can easily move and stretch in. This can include but is not limited to t-shirts, tank tops, sweat pants, Yoga pants, shorts, etc.
Footwear– Socks or bare feet are recommended for Pilates. For Indoor Cycle classes please wear tennis shoes or cycle shoes. If wearing cyclng shoes, we use SPD clips for our indoor bikes.
Food and Drink – No food is allowed in the studio. Drinks with a closed, secure top are allowed only. We encourage our students to bring a water bottle with you to your lesson or class. We kindly ask that if you do spill something on the floor that you let the instructor know immediately so that it can get cleaned up as soon as possible. Complimentary filtered water and ice are available in the rear of the studio.
Equipment – Please use the antibacterial wipes provided to clean your equipment after using it. Do not clean the metal railings on the reformers please.
